GENERAL INFORMATION
The ownership of this website, www.puramielcruda.com, (hereinafter Website) is held by: Victor Olivas Encarnación, with NIF: 47098344W, and whose contact information is:
Address:
Doctor Ferran 73, 1A
02004, Albacete, Spain
Contact phone: 699 30 92 46
Contact email: info@puramielcruda.com
This document (as well as all other documents mentioned here) regulates the conditions governing the use of this Website (www.puramielcruda.com) and the purchase or acquisition of products and / or services therein (in below, Conditions).
For the purposes of these Conditions, it is understood that the activity that Pura miel cruda develops through the Website includes:
Marketing of honey and other traditional beekeeping products
In addition to reading these Conditions, before accessing, browsing and / or using this website, the User must have read the Legal Notice and the General Conditions of Use, including the cookie policy, and the privacy policy and Pure raw honey data protection. By using this Website or by making and / or requesting the acquisition of a product and / or service through it, the User consents to be bound by these Conditions and by all the aforementioned, so if they do not agree with everything Therefore, you should not use this Website.
Likewise, it is reported that these Conditions could be modified. The User is responsible for consulting them each time he accesses, browses and / or uses the Website, since those that are in force at the time the purchase of products and / or services are requested will be applicable.
For all questions that the User may have in relation to the Conditions, they can contact the owner using the contact details provided above or, where appropriate, using the contact form.

GENERAL INFORMATION
The ownership of this website, www.puramielcruda.com, (hereinafter Website) is held by: Victor Olivas Encarnación, with NIF: 47098344W, and whose contact information is:
Address:
Doctor Ferran 73, 1A
02004, Albacete, Spain
Contact phone: 699 30 92 46
Contact email: info@puramielcruda.com
This document (as well as all other documents mentioned here) regulates the conditions governing the use of this Website (www.puramielcruda.com) and the purchase or acquisition of products and / or services therein (in below, Conditions).
For the purposes of these Conditions, it is understood that the activity that Pura miel cruda develops through the Website includes:
Marketing of honey and other traditional beekeeping products
In addition to reading these Conditions, before accessing, browsing and / or using this website, the User must have read the Legal Notice and the General Conditions of Use, including the cookie policy, and the privacy policy and Pure raw honey data protection. By using this Website or by making and / or requesting the acquisition of a product and / or service through it, the User consents to be bound by these Conditions and by all the aforementioned, so if they do not agree with everything Therefore, you should not use this Website.
Likewise, it is reported that these Conditions could be modified. The User is responsible for consulting them each time he accesses, browses and / or uses the Website since those that are in force at the time the purchase of products and / or services are requested will be applicable.
For all questions that the User may have in relation to the Conditions, they can contact the owner using the contact details provided above or, where appropriate, using the contact form.

AVAILABILITY
All purchase orders received by Pura miel crude through the Website are subject to the availability of the products and / or that no circumstance or force majeure (clause nine of these Conditions) affects the supply thereof and / or the provision of services. If there are difficulties in terms of the supply of products or there are no products in stock, Pure Raw Honey undertakes to contact the User and reimburse any amount that may have been paid as an amount. This will also be applicable in cases where the provision of a service becomes unfeasible.
PRICES AND PAYMENT
The prices displayed on the Website are final, in Euros (€) and include taxes, unless a different issue is indicated and applied by legal requirement, especially in relation to VAT.
However, and unless specifically indicated otherwise, the prices of the items offered exclude shipping costs, which may be incurred, which will be added to the total amount due to the time of managing the shipping procedure by the User, and where he will consult the available shipping methods and costs and will freely choose the one that suits him best.
In no case will the Website add additional costs to the price of a product or service automatically, but only those that the User has voluntarily and freely selected and chosen.
Prices may change at any time, but possible changes will not affect orders or purchases for which the User has already received an order confirmation.
The accepted means of payment will be: Credit or debit card, PayPal, and Bank transfer.
Pure raw honey uses all means to guarantee the confidentiality and security of the payment data transmitted by the User during transactions through the Website. As such, the Website uses a secure payment system SSL (Secure Socket Layer).
Credit cards will be subject to checks and authorizations by the issuing bank, if said entity does not authorize payment, Pura miel crude will not be responsible for any delay or lack of delivery and will not be able to formalize any contract with the User.
Once Pura miel cruda receives the purchase order from the User through the Website, a pre-authorization will be made on the corresponding card to ensure that there are sufficient funds to complete the transaction. The charge on the card will be made at the time the User is sent the shipping confirmation and / or confirmation of the service provided in the form and, where appropriate, the established place.
If the means of payment is Paypal, the charge will be made at the time that Pure Raw Honey sends a confirmation of the purchase order or acquisition of products and / or services to the User.
In any case, by clicking on “Place order” the User confirms that the payment method used is his.
The purchase or acquisition orders in which the User selects the bank transfer as a means of payment will be reserved for 5 calendar days from the order confirmation in order to allow enough time for the bank transfer to be taken into account by the system of payments used by Pure Raw Honey for the Website. When the system receives the transfer, the order will be prepared and managed for shipping.
Through this payment method, the User must ensure that he correctly enters the exact amount of the purchase order, as well as the account number and the transfer reference. In case of error, Pure Raw Honey will not be able to validate the order, which will be cancelled.

DELIVERY
In the cases in which it is appropriate to make the physical delivery of the contracted good, the deliveries will be made within the following territory: Peninsular Spain and the Balearic Islands
Except for those cases in which there are unforeseen or extraordinary circumstances or, where appropriate, derived from the customization of the products, the purchase order consisting of the related products in each purchase confirmation will be delivered within the period indicated on the Website according to the shipping method selected by the User and, in any case, within a maximum period of 30 calendar days from the date of order confirmation.
If for any reason, which is attributable to it, Pure raw honey could not meet the delivery date, it will contact the User to inform him of this circumstance and, he may choose to proceed with the purchase by establishing a new delivery date or cancel the order with full refund of the price paid. In any case, home deliveries are made on working days.
If it is impossible to deliver the order due to the User’s absence, the order could be returned to the warehouse. However, the carrier would leave a notice explaining where the order is located and how to get it delivered again.
If the User is not going to be at the place of delivery in the agreed time slot, he or she must contact Pure raw honey to arrange delivery another day.
In the event that 30 days have elapsed since your order is available for delivery, and it has not been delivered for reasons not attributable to Pure Raw Honey, Pure Raw Honey will understand that the User wishes to withdraw from the contract and it will be considered resolved. As a result of the termination of the contract, all payments received from the User will be returned, except for the additional costs resulting from the User’s own choice of a delivery method other than the less expensive mode of ordinary delivery offered by the Website. , without any undue delay and, in any case, within a maximum period of 14 calendar days from the date the contract is considered terminated.
However, the User must bear in mind that the transport derived from the resolution may have an additional cost that may be passed on.
For the purposes of these Conditions, it will be understood that the delivery has occurred or that the order has been delivered at the moment in which the User or a third party indicated by the User acquires material possession of the products, which will be accredited by the signature of the receipt of the order at the agreed delivery address.
The risks that may arise from the products will be borne by the User from the moment of delivery. The User acquires ownership of the products when Pure raw honey receives full payment of all amounts due in relation to the purchase or acquisition made, including shipping costs, or at the time of delivery, if it takes place in a moment after the full receipt of the amount to be paid for Pure raw honey.
In accordance with the provisions of Law 37/1992, of December 28, on Value Added Tax (VAT), purchase orders for delivery and / or provision will be understood to be located in the territory of application of Spanish VAT if the delivery address is in Spanish territory except the Canary Islands, Ceuta and Melilla. The applicable VAT rate will be the one legally in force at all times depending on the specific article in question.
In this same sense, and in accordance with Chapter I of Title V of Council Directive 2006/112 of November 28, 2006 on the common VAT system, purchase orders will be located, for delivery and / or provision , in that Member State of the European Union in which the address that appears in the purchase order is located and, therefore, the applicable VAT will be that in force in that Member State.
For orders destined for the Canary Islands, Ceuta and Melilla, deliveries will be exempt from VAT by application of the provisions of Law 37/1992, and Directive 2006/112, without prejudice to the application of the corresponding taxes and duties in accordance with current regulations in each of these territories. The User must bear in mind that in these territories there could be situations in which taxes and customs duties are applied and accrued at destination, in accordance with current regulations, and that these could be on their part.
For the rest of locations, different from the previous ones, where the purchase orders will be located, for their delivery and / or provision, the current regulations will be applied at all times; The User must bear in mind that this could generate the application and accrual of taxes and customs duties at destination, in accordance with current regulations at destination, and that these could be on their part.

For more information, the User

For more information, the User must go to the customs office at destination.
TECHNICAL MEANS TO CORRECT ERRORS
The User is informed that in case he detects that an error has occurred when entering the necessary data to process his purchase request on the Website, he may modify them by contacting Pura miel cruda through the spaces of contact information enabled on the Website, and, where appropriate, through those enabled to contact customer service, and / or using the contact details provided in the first clause (General information).
In any case, the User, before clicking on “Place order”, has access to the space, cart, or basket where their purchase requests are noted and can make modifications.
Similarly, the User is referred to consult the Legal Notice and General Conditions of Use and, specifically, the Privacy Policy to obtain more information on how to exercise their right of rectification as established in Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, regarding the protection of natural persons with regard to the processing of personal data and the free circulation of these data (RGPD) and in Organic Law 3/2018, of December 5, Protection of Personal Data and guarantee of digital rights.
RETURNS
In the cases in which the User purchases products on or through the owner’s Website, they are assisted by a series of rights, as listed and described below:
Right of withdrawal
The User, as a consumer and user, makes a purchase on the Website and, therefore, has the right to withdraw from said purchase within a period of 14 calendar days without the need for justification.
This withdrawal period will expire 14 calendar days from the day that the User or a third party authorized by him, other than the carrier, acquired material possession of the goods acquired on the Pura miel crude website or in the event that the goods make up your order are delivered separately, 14 calendar days from the day that the User or a third party authorized by him, other than the carrier, acquired material possession of the last of those goods that made up the same purchase order, or in the case If it is a service contract, 14 calendar days from the day the contract is signed.
To exercise this right of withdrawal, the User must notify their decision to Pure Raw Honey. You can do so, where appropriate, through the contact spaces provided on the Website or through:
Doctor Ferran 73, 1A
02006, Albacete, Spain
The User, regardless of the means they choose to communicate their decision, must express clearly and unequivocally that it is their intention to withdraw from the purchase contract. In any case, the User may use the model withdrawal form that Pura miel cruda makes available as a part attached to these Conditions, however, its use is not mandatory.
To meet the withdrawal period, it is sufficient that the communication unequivocally expressing the decision to withdraw is sent before the corresponding period expires.
In case of withdrawal, Pura miel crude will reimburse the User for all payments received, including shipping costs (with the exception of the additional costs chosen by the User for a shipping method other than the less expensive method offered on the Website) without any undue delay and, in any case, no later than 14 calendar days from the date on which Pure Raw Honey is informed of the User’s decision to withdraw.
Pure raw honey will reimburse the User using the same payment method used to carry out the initial purchase transaction. This refund will not generate any additional cost to the User. However, Pura miel crude may retain said refund until the products or items of the purchase have been received, or until the User submits proof of their return, depending on which condition is met first.
The User can return or send the products to Pure raw honey in:
Doctor Ferran 73, 1A
02004, Albacete, Spain
And it must do so without any undue delay and, in any case, no later than 14 calendar days from the date that Pura miel crude was informed of the withdrawal decision.
The User acknowledges knowing that he must bear the direct cost of return (transport, delivery) of the goods, if any were incurred. In addition, it will be responsible for the decrease in value of the products resulting from a manipulation other than that necessary to establish the nature, characteristics and operation of the goods.
The User acknowledges knowing that there are exceptions to the right of withdrawal, as stated in article 10.

Guarantee
The User, as a consumer and user, enjoys guarantees on the products that can be purchased through this Website, in the legally established terms for each type of product, responding Pure raw honey, therefore, for the lack of conformity of the same that is manifested within a period of two years from the delivery of the product.
In this sense, it is understood that the products are in accordance with the contract provided that: they conform to the description made by Pure Raw Honey and possess the qualities presented in it; are suitable for the uses to which products of the same type are ordinarily used; and present the usual quality and performance of a product of the same type and that are fundamentally expected from it. When this is not the case with respect to the products delivered to the User, the User must proceed as indicated in the section Return of defective products or error in shipping. However, some of the products that are marketed on the Website, could present non-homogeneous characteristics as long as these derive from the type of material with which they have been manufactured, and that therefore will form part of the individual appearance of the product, and they will not be a defect.
On the other hand, it could be the case that the User acquires a product of a brand or manufactured by a third party on the Website. In this case, and considering the User that it is a defective product, he also has the possibility of contacting the brand or manufacturer responsible for the product to find out how to exercise his legal guarantee right directly against them during the two years following the delivery of said products. For this, the User must have kept all the information in relation to the guarantee of the products.
DISCLAIMER OF LIABILITY
Except for legal provision to the contrary, Pure Raw Honey will not accept any responsibility for the following losses, regardless of their origin:
any losses that were not attributable to any breach on your part;

business losses (including lost profits, income, contracts, anticipated savings, data, loss of goodwill, or unnecessary expenses incurred); or from

any other indirect loss that was not reasonably foreseeable by both parties at the time the contract for the sale of the products was formalized between both parties.
Likewise, Pure Raw Honey also limits its liability in the following cases:
Pure raw honey applies all the measures concerning to provide a faithful display of the product on the Website, however it is not responsible for the minimum differences or inaccuracies that may exist due to lack of resolution of the screen, or problems of the browser that is used. or others of this nature.

Pure raw honey will act with the utmost diligence in order to make available to the company in charge of transporting the product that is the object of the purchase order. However, it is not responsible for damages arising from a malfunction of transport, especially for causes such as strikes, road retentions, and in general any other specific to the sector, which result in delays, losses or theft of the product.

Technical failures that, due to fortuitous or other causes, prevent a normal operation of the service through the Internet. Lack of availability of the Website for maintenance or other reasons, which prevents the availability of the service. Pure raw honey uses all the means at its disposal in order to carry out the process of purchase, payment and shipping / delivery of the products, however it is exempt from liability for causes that are not attributable to it, unforeseeable circumstances or force majeure.

Pure raw honey will not be responsible for the misuse and / or wear of the products that have been used by the User. At the same time, Pura miel crude will not be responsible for an erroneous return made by the User. It is the User’s responsibility to return the correct product.

In general, Pura miel crude will not be responsible for any breach or delay in the fulfillment of any of the obligations assumed, when it is due to events that are beyond its reasonable control, that is, they are due to force majeure. , and this may include, by way of example but not exhaustive:

Strikes, lockouts or other industrial action.

Civil commotion, revolt, invasion, threat or terrorist attack, war (declared or not) or threat or preparations for war.

Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster.

Impossibility of using trains, boats, airplanes, motor transport or other means of transport, public or private.

Inability to use public or private telecommunication systems.

Acts, decrees, legislation, regulations or restrictions of any government or public authority.
In this way, the obligations will be suspended during the period in which the force majeure continues, and Pure Raw Honey will have an extension in the term to fulfill them for a period of time equal to the duration of the force majeure. Pure raw honey will use all reasonable means to find a solution that allows it to fulfill its obligations despite the cause of force majeure.

WRITTEN COMMUNICATIONS AND NOTIFICATIONS
By using this Website, the User accepts that most of the communications with Pura miel cruda are electronic (email or notices published on the Website).
For contractual purposes, the User agrees to use this electronic means of communication and acknowledges that all contracts, notifications, information and other communications that Pura miel crude sends electronically comply with the legal requirements of being in writing. This condition will not affect the rights recognized by law to the User.
The User can send notifications and / or communicate with Pura miel cruda through the contact information provided in these Conditions and, where appropriate, through the contact spaces on the Website.
Likewise, unless otherwise stipulated, Pura miel cruda may contact and / or notify the User by email or at the postal address provided.
RESIGNATION
No waiver of Pure Raw Honey to a specific right or legal action or the lack of requirement by Pure Raw Honey of strict compliance by the User of any of its obligations will imply, nor a waiver of other rights or actions derived from a contract or the Conditions, nor will it exonerate the User from compliance with their obligations.
No waiver of Pura miel crude to any of these Conditions or to the rights or actions derived from a contract will take effect, unless it is expressly established that it is a waiver and it is formalized and communicated to the User in writing.
NULLITY
If any of these Conditions were declared null and void by a final resolution issued by a competent authority, the rest of the clauses will remain in force, without being affected by said declaration of nullity.
ENTIRE AGREEMENT
These Conditions and any document to which express reference is made in these constitute the entire agreement between the User and Pura miel crude in relation to the object of sale and replace any other agreement, agreement or previous promise agreed verbally or in writing by the same parts.
The User and Pura miel cruda acknowledge having consented to the conclusion of a contract without having relied on any statement or promise made by the other party, except for what is expressly mentioned in these Conditions.
DATA PROTECTION
The information or personal data that the User provides to Pura miel cruda in the course of a transaction on the Website, will be treated in accordance with the provisions of the Privacy or data protection Policy (contained, where appropriate, in the Legal Notice and General Conditions of Use). By accessing, browsing and / or using the Website, the User consents to the processing of said information and data and declares that all the information or data provided are true.
APPLICABLE LEGISLATION AND JURISDICTION
Access, navigation and / or use of this Website and product purchase contracts through it will be governed by Spanish legislation.
Any controversy, problem or disagreement that arises or is related to the access, navigation and / or use of the Website, or with the interpretation and execution of these Conditions, or with the sales contracts between Pura miel cruda and the User, will be submitted to the non-exclusive jurisdiction of the Spanish courts and tribunals.
COMPLAINTS AND CLAIMS
The User can send her complaints, claims or any other comment she wishes to make to Pura miel cruda through the contact information provided at the beginning of these Conditions (General Information).
In addition, Pura miel crude has official claim sheets available to consumers and users, and that they can request Pura miel crude at any time, using the contact information provided at the beginning of these Conditions (General Information).
Likewise, if a dispute arises from the conclusion of this purchase contract between Pure raw honey and the User, the User as a consumer may request an out-of-court solution of disputes, in accordance with Regulation (EU) 524/2013 of the European Parliament and of the Council, of 21 May 2013, on online dispute resolution in consumer matters and amending Regulation (EC) 2006/2004 and Directive 2009/22 / EC. You can access this method through the following website:  http://ec.europa.eu/consumers/odr/.